Refund & Return Policy

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Web Solving strives to provide our customers with excellent  assistance and to provide them with fair return services. To ensure our  customers are satisfied with the product(s) they order, we offer a 30  day product guarantee. Within 30 days of delivery, Web Solving will  refund the full amount, minus the cost of shipping, on new, unprocessed program. Before returning any product, you must obtain authorization by  contacting us by email at support@websolving.shop

Web Solving pay the return shipping for incorrect or defective  items for any Web Solving shipping error. Customers can expect to  receive a refund within 2-4 weeks. This estimate includes the shipping  time back to our company, an authorization check, and refund processing.  Refunds can only issued in the form of the original method of payment.  If you receive an incorrect or defective item due to an error on our  part and would like a replacement, Web Solving will pay the return  shipping price for the incorrect item and ship the correct item out to  the customer via upgraded shipping. Subscriptions require a 30 day  notice of cancellation 

 For electronic delivery, Web Solving will process the  product/license key through manufacturer verification to make sure the  product has not yet been activated or tampered with. Once this  verification process is complete and the product has passed, Web Solving will refund the purchase price of the product in the form of  the original method of payment.

• Open License – Web Solving may charge a 15% restocking fee on  Open License orders that have been submitted to distribution or  fulfilled.
• Retail Licenses – Web Solving may charge a 15% restocking fee on retail orders that have been fulfilled.
• Anti-Virus - Web Solving may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.